Customer Service Excellence
Wednesday, Feb. 25, 8:30 a.m.-4 p.m.
Gardiner Centre
Build the confidence and skills to turn every customer interaction into an opportunity to exceed expectations and strengthen loyalty.
The customer service landscape is evolving faster than ever, with trends such as proactive support, omni-channel communication, and AI automation transforming the way organizations connect with their customers. Yet, the ability to build trust, demonstrate composure, and respond with empathy remains an irreplaceable human skill.
In this course, you will complete the Customer Service Aptitude Profile™, a powerful assessment tool that highlights your customer service strengths and areas for growth. You will explore customer behaviour through the lens of behavioral psychology to better understand expectations and develop strategies for handling a variety of customer types—including the most challenging ones. Through practical learning and discussion, you will develop actionable strategies to elevate your service delivery, strengthen customer loyalty, and enhance your organization’s reputation.
Presented by Gardiner Centre