Managing Difficult Conversations
Monday, June 12, 8:30 a.m.-4 p.m.
Gardiner Centre, Signal Hill Campus
Successfully prepare for and manage difficult conversations in a way that produces positive outcomes for all parties involved.
Difficult conversations are sometimes easier to avoid because of the uncertainty involved in how to confidently lead a difficult conversation.
Whether informing a client the project is late and over budget, or presiding over an unsatisfactory performance review — difficult conversations are inevitable and necessary. In fact, difficult conversations appear in all domains of life: work relationships, leadership roles, and personal relationships.
Understanding how to have a difficult conversation is a core competency for organizational and personal success. These conversations provide opportunity to create new, effective ways to attain goals and enhance relationships.
Presented by Gardiner Centre