Managing Difficult Conversations
Wednesday, July 13, 1-4:30 p.m.
Delivered virtually July 13-14, 2022, from 1:00 pm – 4:30 pm, NST.
Successfully prepare for and manage difficult conversations in a way that produces positive outcomes for all parties involved.
Difficult conversations are sometimes easier to avoid because of the uncertainty involved in how to confidently lead a difficult conversation.
Whether informing a client the project is late and over budget, or presiding over an unsatisfactory performance review — difficult conversations are inevitable and necessary. In fact, difficult conversations appear in all domains of life: work relationships, leadership roles, and personal relationships.
Understanding how to have a difficult conversation is a core competency for organizational and personal success. These conversations provide opportunity to create new, effective ways to attain goals and enhance relationships.
During this interactive workshop, participants will practice strategies for confidently managing, and having, difficult conversations. Participants will be provided with the opportunity to apply these skills in real-time by working through simulated difficult conversations with other participants. This experiential learning approach will build confidence and preparation.
Presented by Gardiner Centre