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Managing Difficult Conversations

Tuesday, Oct. 22, 8:29 a.m.-4 p.m.

Gardiner Centre, Signal Hill

To register, please  visit: https://www.mun.ca/gardinercentre/professional-development-schedule/

Successfully prepare for and manage difficult conversations in a way that produces positive outcomes for all parties involved.

Difficult conversations are sometimes easier to avoid because of the uncertainty involved in how to confidently lead a difficult conversation.

Whether informing a client the project is late and over budget, or presiding over an unsatisfactory performance review — difficult conversations are inevitable and necessary. In fact, difficult conversations appear in all domains of life: work relationships, leadership roles, and personal relationships.

Understanding how to have a difficult conversation is a core competency for organizational and personal success. These conversations provide opportunity to create new, effective ways to attain goals and enhance relationships.

During this interactive workshop, participants will practice strategies for confidently managing, and having, difficult conversations. Participants will be provided with the opportunity to apply these skills in real-time by working through simulated difficult conversations with other participants. This experiential learning approach will build confidence and preparation.

Key Learning Outcomes

  • Explore why some conversations are more difficult than others
  • Review and apply the three-phase conversations model
  • Practice techniques to prepare for a difficult conversation
  • Assess and apply the seven-step process for successfully engaging in a courageous conversation
  • Discuss the importance of communication and coaching tools such as inquiry, listening, paraphrasing, reframing, and acknowledging
  • Realize the impact of assertive messaging and language
  • Study the role of emotions and how to manage them during a difficult conversation
  • Consider methods for building a culture of accountability
  • Use the difficult conversation for follow-up development

Presented by Gardiner Centre

Event Listing 2024-10-22 8:29:00 2024-10-22 16:00:00 America/St_Johns Managing Difficult Conversations To register, please  visit: https://www.mun.ca/gardinercentre/professional-development-schedule/ Successfully prepare for and manage difficult conversations in a way that produces positive outcomes for all parties involved. Difficult conversations are sometimes easier to avoid because of the uncertainty involved in how to confidently lead a difficult conversation. Whether informing a client the project is late and over budget, or presiding over an unsatisfactory performance review — difficult conversations are inevitable and necessary. In fact, difficult conversations appear in all domains of life: work relationships, leadership roles, and personal relationships. Understanding how to have a difficult conversation is a core competency for organizational and personal success. These conversations provide opportunity to create new, effective ways to attain goals and enhance relationships. During this interactive workshop, participants will practice strategies for confidently managing, and having, difficult conversations. Participants will be provided with the opportunity to apply these skills in real-time by working through simulated difficult conversations with other participants. This experiential learning approach will build confidence and preparation. Key Learning Outcomes Explore why some conversations are more difficult than others Review and apply the three-phase conversations model Practice techniques to prepare for a difficult conversation Assess and apply the seven-step process for successfully engaging in a courageous conversation Discuss the importance of communication and coaching tools such as inquiry, listening, paraphrasing, reframing, and acknowledging Realize the impact of assertive messaging and language Study the role of emotions and how to manage them during a difficult conversation Consider methods for building a culture of accountability Use the difficult conversation for follow-up development Gardiner Centre, Signal Hill Gardiner Centre