Providing Exceptional Customer Service
Wednesday, July 20, 8:30 a.m.-4 p.m.
Gardiner Centre, Signal Hill Campus
Learn how to develop customer service competencies that truly surpass your customer’s expectations and give you the edge you need to be a successful business.
Each and every one of us serves clients, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
This course will examine all types of customers and evaluate how you can serve them better and improve your organization in the process. Participants will be provided the fundamental skill-sets to conduct in-person and over-the-phone techniques, deal with difficult customers, and generate repeat business.
Presented by Gardiner Centre