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Supervisory Management Skills Program: Managing Employee Relations

Monday, Oct. 21, 8:29 a.m.-4 p.m.

Gardiner Centre, Signal Hill

This module runs from Oct. 21 – 25, 2024.

To register, please  visit: https://www.mun.ca/gardinercentre/professional-development-schedule/

Minimize interpersonal conflict, understand labour relations and improve the overall employee/ employer relationship through positive employee development.

Employee relations involves maintaining a positive employee/employer relationship that contributes to employee productivity, motivation, and morale. This module explores how supervisors can best resolve workplace conflicts and employ the best practices of employee development.

This is a module in the Supervisory Management Skills Program.

Module Content

Conflict Management and Resolution
Reduce the occurrence of conflict to cultivate healthier, constructive work relationships and office environments.

  • Define types of conflict and how conflict can form.
  • Examine conflict management personality styles.
  • Practice resolution techniques to deal with misunderstandings, which are often at the root of many conflicts.
  • Assess how introspection and mindful listening can lead to resolution.
  • Practice proven resolution focused communication skills.
  • Apply a four-step conflict resolution model and tool to manage a current conflict.

Engaging and Motivating Employees
Discover what it takes to be an effective leader who can successfully create motivation and enthusiasm among staff.

  • Discover the eight concepts of leadership
  • Understand the difference between a manager and a leader
  • Learn how to diagnose and solve leadership challenges
  • Understand the basics of motivation
  • Differentiate motivation factors such as equity and satisfaction
  • How to improve performance through positive reinforcement and behaviour modification
  • Gain insights into the role of discipline in improving performance

Understanding Workplace Harassment and Stress
Learn to reduce the occurrence of workplace harassment through prevention and understanding policies, and gain practical stress management tools.

  • Define what does and does not constitute workplace mistreatment, harassment, bullying, and ostracism.
  • Identify employee rights and responsibilities.
  • Examine the behaviours and skills that, if incorporated into workplace behaviours, reduce or preclude the occurrence of workplace mistreatment.
  • Realize the impact of stress on health and safety in the workplace.
  • Develop awareness of the lifestyle choices that impact well-being, and productivity and how these choices can initiate workplace harassment and violence.
  • Apply stress management strategies to mitigate the negative outcomes of workplace harassment and violence.
  • Recognize the different types of stressors and their triggers and how to prevent and remove them.

Creating a Healthy & Inclusive Workplace
Support diversity, equity, inclusion, anti-racism, and mental wellness in the workplace.

  • Understand the business case for wellness, equity, diversity, inclusion, and anti-racism (EDI AR) in the workplace.
  • Learn to differentiate and define EDI AR.
  • Learn the steps involved in creating a strategy around EDI AR and wellness.
  • Identify EDI AR considerations in standard HR processes and policies including recruitment, promotion, and retention of diverse employees.
  • Define and describe a psychologically healthy and safe workplace.
  • Learn how to identify burnout and practical steps in how to prevent it.

Employment Law for Supervisors
Learn the key employment laws that protect the rights of your employees and create a better employee/employer relationship.

  • Understand the relationship between discipline and training, and learn techniques to help employees through disciplinary action
  • Minimize legal action and expense through an increased understanding of employment law
  • Increased understanding of labour standards and how the law applies in union and non-union environments

Presented by Gardiner Centre

Event Listing 2024-10-21 8:29:00 2024-10-21 16:00:00 America/St_Johns Supervisory Management Skills Program: Managing Employee Relations This module runs from Oct. 21 – 25, 2024. To register, please  visit: https://www.mun.ca/gardinercentre/professional-development-schedule/ Minimize interpersonal conflict, understand labour relations and improve the overall employee/ employer relationship through positive employee development. Employee relations involves maintaining a positive employee/employer relationship that contributes to employee productivity, motivation, and morale. This module explores how supervisors can best resolve workplace conflicts and employ the best practices of employee development. This is a module in the Supervisory Management Skills Program. Module Content Conflict Management and Resolution Reduce the occurrence of conflict to cultivate healthier, constructive work relationships and office environments. Define types of conflict and how conflict can form. Examine conflict management personality styles. Practice resolution techniques to deal with misunderstandings, which are often at the root of many conflicts. Assess how introspection and mindful listening can lead to resolution. Practice proven resolution focused communication skills. Apply a four-step conflict resolution model and tool to manage a current conflict. Engaging and Motivating Employees Discover what it takes to be an effective leader who can successfully create motivation and enthusiasm among staff. Discover the eight concepts of leadership Understand the difference between a manager and a leader Learn how to diagnose and solve leadership challenges Understand the basics of motivation Differentiate motivation factors such as equity and satisfaction How to improve performance through positive reinforcement and behaviour modification Gain insights into the role of discipline in improving performance Understanding Workplace Harassment and Stress Learn to reduce the occurrence of workplace harassment through prevention and understanding policies, and gain practical stress management tools. Define what does and does not constitute workplace mistreatment, harassment, bullying, and ostracism. Identify employee rights and responsibilities. Examine the behaviours and skills that, if incorporated into workplace behaviours, reduce or preclude the occurrence of workplace mistreatment. Realize the impact of stress on health and safety in the workplace. Develop awareness of the lifestyle choices that impact well-being, and productivity and how these choices can initiate workplace harassment and violence. Apply stress management strategies to mitigate the negative outcomes of workplace harassment and violence. Recognize the different types of stressors and their triggers and how to prevent and remove them. Creating a Healthy & Inclusive Workplace Support diversity, equity, inclusion, anti-racism, and mental wellness in the workplace. Understand the business case for wellness, equity, diversity, inclusion, and anti-racism (EDI AR) in the workplace. Learn to differentiate and define EDI AR. Learn the steps involved in creating a strategy around EDI AR and wellness. Identify EDI AR considerations in standard HR processes and policies including recruitment, promotion, and retention of diverse employees. Define and describe a psychologically healthy and safe workplace. Learn how to identify burnout and practical steps in how to prevent it. Employment Law for Supervisors Learn the key employment laws that protect the rights of your employees and create a better employee/employer relationship. Understand the relationship between discipline and training, and learn techniques to help employees through disciplinary action Minimize legal action and expense through an increased understanding of employment law Increased understanding of labour standards and how the law applies in union and non-union environments Gardiner Centre, Signal Hill Gardiner Centre