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MyHR launched

Human Resources shared services centre now fully operational

Campus and Community

By Melissa Watton

Memorial’s Department of Human Resources is pleased to announce the official launch of MyHR, the department’s new shared services centre.

“Our team has been piloting this initiative since the fall,” said Stephen Dodge, director, Human Resources. “With the recent addition of case management software, MyHR is now fully operational. Officially launching MyHR is exciting for our team as it enables us to provide enhanced service delivery in addressing our clients’ human resources needs.”

Centralized operations

Most of Memorial’s human resources transactional and processing functions have been centralized in MyHR. It is the place to go for information, intake and handling of requests, direct self-service options, HR solutions and access to a team of professionals to support clients in the overall employment experience.

Human Resources at Memorial’s Grenfell and Marine Institute campuses and Faculty of Medicine will continue to provide HR solutions to employees at these locations and will leverage the services of MyHR as required.

To accommodate MyHR, Human Resources was restructured and subject matter experts were relocated to the centre from other areas of the department.

‘Strategic initiative’

“Over the past year, we have brought together a skilled team of consultants from both within the department and externally from similar service centre environments,” said Jennine Loder, manager of MyHR and HR technology. “This team continues to undergo training as we evolve our centre. It is exciting to now formally launch MyHR and move forward with this strategic initiative.”

To place a request with MyHR, clients can email myhr@mun.ca, call 709-864-2434, use Memorial’s internal mail system, or visit the MyHR service desk on the fourth floor of the Arts and Administration building. Each request for HR assistance will be logged by MyHR, which will result in a case being created. A case number will then be communicated to the client. Using this case number, clients can determine the status of any outstanding request.

“While we have a number of avenues available for people to place MyHR requests, the most efficient way to receive assistance is to email your request to myhr@mun.ca,” said Ms. Loder. “Moving forward, this email address will replace a number of other existing Human Resources’ email addresses.”

Email addresses that are being replaced by myhr@mun.ca include humanres@mun.ca, payroll@mun.ca, pensions@mun.ca, hrrecords@mun.ca, hronline@mun.ca, recruitment@mun.ca and recruit@mun.ca. Over the next few months, messages sent to these email addresses will automatically forward to myhr@mun.ca.

Top priority

Clients with questions are encouraged to visit the HR website at www.mun.ca/hr. The website has a list of frequently asked questions under the MyHR tab as well as information to identify the best partner to address your HR needs.

Human Resources made the decision to implement a shared services centre following an extensive departmental review that identified the introduction of a shared services centre as a top priority. The work conducted in developing and validating MyHR has been supported by HayGroup and Aon Hewitt, global leaders in the development and operation of shared service centres.

While much work has been completed during the creation of MyHR, Human Resources recognizes that as processes mature, further improvements in service delivery can be achieved. Over coming months, the department will continue to refine a number of processes and welcomes any feedback or suggestions clients may have.

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