In the interest of identifying ways to improve the client experience, a survey of the MyHR shared services centre is being conducted.
Jennine Loder, manager, MyHR and HR technology, says it is important to conduct a survey at this point to receive client feedback and evaluate the effectiveness of the centre.
“MyHR launched in May and since then MyHR staff have handled more than 12,400 cases and approximately 6,000 phone calls,” she said. “While we have been busy, we want to connect with our clients and receive feedback on their experiences. This feedback will help us identify areas where we can improve our service and ensure client expectations and needs are met.”
Starting Dec. 5, 2016, an email message with a link to the client survey will be sent to more than 600 identified MyHR users. Email distribution will include clients from the St. John’s, Marine Institute and Grenfell campuses. The survey will remain open until Dec. 21, 2016.
Voluntary and anonymous
Responses to the survey will be voluntary and anonymous.
All survey results will be collected by the Centre for Institutional Analysis and Planning (CIAP) which will complete the analysis of survey results and provide a summative overview to the Department of Human Resources.
“In completing the survey, clients can reflect on a specific experience or on their overall experiences with MyHR.”
“We appreciate clients taking the time to complete the survey. It isn’t long and should take about five minutes to do. In completing the survey, clients can reflect on a specific experience or on their overall experiences with MyHR,” said Ms. Loder.
Anyone with questions or concerns about the survey are asked to contact Jennine Loder at 709-864-3744 or by email.